Six reasons Gold Coast businesses are moving to Managed IT Services

Regardless of your industry or business type, your IT systems are the cornerstone of your business. Without them, work can’t be done….

Managed IT Services Gold Coast
Posted on: January 19th, 2017 onPlatinum

Regardless of your industry or business type, your IT systems are the cornerstone of your business. Without them, work can’t be done. Customer service is at a standstill. Products aren’t delivered. Services can’t be performed. For most business owners, IT management, troubleshooting and maintenance isn’t your core business. It’s more likely your core frustration. This is where partnering with onPlatinum ICT on a Managed IT Services agreement can help Gold Coast businesses.

Providing you with complete peace of mind, a Managed IT Services agreement puts you in the technology driver’s seat with a fully functioning IT system, 24/7.

Savvy business owners on the Gold Coast and throughout South East Queensland are moving away from the traditional ‘break-fix-pay’ model to Managed IT Services and for good reason.  We have outlined six of the best below.

One monthly predictable account

A Managed IT Services agreement from onPlatinum ICT on the Gold Coast will provide you with a single, monthly predictable account for all your IT needs. Control your cash flow and reduce the stress on your accounting department. No longer will you get multiple, ad hoc, fluctuating invoices throughout the month, just a single, easy, predictable monthly payment with no nasty surprises.

Your business is aligned with our business

As a Managed IT Services customer, your business is aligned with our business. This is because it’s in our best interests to have your IT systems and network working, 100% of the time.

In contrast to the traditional ‘break-fix-pay’ model, we aren’t paid more when your systems aren’t working; in fact it’s more work for us and hassles for you. It’s a situation we would rather avoid.

This is why our Managed IT Services is a proactive approach ensuring we have identified any potential issues early on. Our process is ongoing, actively working and monitoring behind the scenes to make sure that you never have an issue.

This results in fewer headaches and crises for you and us – a win-win situation.

Bird eyes view of your entire network

One of the major disadvantages of working with multiple suppliers is that they only ever look after their own part of your systems. This isolated, silo approach can result in inefficiencies and missed opportunities, as well as plenty of headaches as they pass the buck to another supplier when something isn’t working.

As a Managed IT Service customer with onPlatinum ICT, we look at your complete IT systems. Moving forward you have a single point of contact for everything IT related.

This also provides us with a unique bird’s eye view of your entire IT network. Having this overview enables us to recommend, build and maintain an IT system that will serve you now and for many years to come. It can highlight potential areas for technology enhancements, smarter systems and future proofing your infrastructure.

When dealing with multiple suppliers they can miss important elements that could potentially save you time, money, and stress.

One point of contact

onPlatinum ICT will become your single point of contact for all your IT systems, software and hardware. Forget about having to work out who you should be calling when one part of the system isn’t working. A single call to onPlatinum ICT (from anyone on your team) will take care of all your IT needs and fixes. If required, we do the ringing around to multiple suppliers for you.

Automatic backup

How long could your business operate for without your data? Did you know that most backups fail due to human error?

For our Managed IT Services clients we use the 3-2-1 data method. This means that there is at least three copies of all your data, with backups stored both onsite and offsite.   Your data is automatically backed up at least daily.

Wherever possible we remove the risk of human error and actively monitor your backups to ensure your data is protected – always.

Peace of mind

As a business owner, you have plenty to worry about but your IT systems don’t need to be one of them.

Savvy business owners are moving to Managed IT Services with onPlatinum ICT and away from the ‘break-fix-pay’ model.  This provides you with ultimate peace of mind as you can remove ‘IT trouble-shooter’ from your task list.

Your complete IT system and infrastructure will be proactively managed and maintained. From backups, software updates, virus protection, security and so much more.

Leave the hassles to us and never worry again; your system will be in safe hands

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What our clients say

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Condev Construction pride ourselves on quality construction and building lasting relationships. When considering a new ICT company, we looked beyond IT. We deliberately build long term partnerships with companies that share our corporate culture and ethos. Not only are onPlatinum leading the way with innovative technology and strategic business solutions they are the right business partner for Condev, and we are excited to be working together on many projects that fall outside of the ‘traditional’ ICT arena.

Glenn Cream, Director of Business, Systems and Compliance, Condev Construction.
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As a client since 2013, onPlatinum look after our business fibre internet, call centre phone systems, cloud and office printers. From service, sales and accounts all departments are easy and hassle free to deal with. We would have no hesitation recommending them other businesses who value service and effective IT. onPlatinum are always the first company we recommend to our clients who are looking for assistance with their ICT.

Travis Barlow - Managing Director, Vodafone Business Centre
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onPlatinum ICT has become a core component of our business functionality. We utilise a suite of services from internet connection, cloud computing and a hosted phone system, enabling us to save on resources. Simply put, onPlatinum ICT is the perfect fit for us.

Bernie Hogan – Chief Executive, Queensland Hotel Association (QHA)
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Being a franchise network, we at First Class Accounts understood the importance of a mobilised workforce. onPlatinum ICT implemented cloud computing virtually seamlessly, allowing us to work anywhere and on any device at any time.

Debbie Stanton - General Manager, First Class Financial Group
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