Managed IT Service Provider with 24/7 expert support
Far from ‘set and forget’, our million-dollar infrastructure provides you the flexibility and reliability you need to drive your business.
A proactive approach to Managed IT
At onPlatinum, we take a proactive approach to Managed IT. Starting with a comprehensive audit of your current IT environment, our team help you make informed decisions that will best meet your needs today and into the future.
onPlatinum use the Information Technology Infrastructure Library (ITIL) framework to align IT strategy with overall organisational strategy and promote continual process improvement. The proactive approach helps to manage risk, strengthen customer relationships, and establish cost-effective IT practices that integrate with your company culture. Using ITIL assists us to build an IT environment that promotes growth, scalability, and change for every business we support.
Managed IT support is just a phone call away
Our team of Australian-based technicians are available 24/7 to manage, support, maintain and monitor your systems remotely, taking away the stress and letting you focus on your business. They are only a phone call away. Our team focus on relationship building with you to boost morale and productivity and will contact third party suppliers on your behalf.
Spanning three tiers of support, our service desk technicians respond in accordance to level of priority and impact. We keep downtime to a minimum by prioritising based on the impact of your issues, with resolution within 24 hours or less.
Equipped with expert knowledge and skills, our managed IT support team has experience across all industries to provide the best solutions for your business. With continual training and opportunities to grow their skills, we help eliminate the cost of keeping an in-house team up to date.
Secure and resilient infrastructure
We want your Managed IT to be hassle-free, so that you can focus on your core business. Our infrastructure is always checking for dips in performance, with 98% of issues fixed before you even know about them. Recognising and preventing potential issues before they arise means increased productivity and less expensive downtime for your business.
We partner with world leading providers NEXT DC and Equinix to house our data infrastructure. The purpose-built data centres offer the highest levels of security, sustainability, reliability, and resilience to keep you thriving. Systems are architected for availability and recovery, with services available 24/7 and 100% business uptime guaranteed.
Our data centre partners understand the importance of sustainability. Both NEXT DC and Equinix operate their centres to high energy efficiency standards to minimise their carbon footprint. Cooling capacity is achieved through active airflow management using intelligent, distributed sensors and innovative control flowers and natural refrigerants.
Want to take the stress out of your IT? Get expert managed IT support and guaranteed reliability with onPlatinum. Contact us today.