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1300 428 667

Scam phone calls

Scammers use a variety of different methods to impersonate legitimate businesses and organisations as a way to obtain personal information. Scammers will use urgency and threats to get you to follow their instructions. They will often ask you to give them access remote access to your computer.

What to look out for:

  • Calls seeking financial details, such as your credit card or banking details.
  • Calls seeking personal sensitive details, such as your driver’s license number, Medicare, passport or contact details (phone number or address).
  • Calls from people impersonating people from well-known organisations or businesses, such as the Government or Microsoft, Telstra or even onPlatinum ICT.
  • Callers applying pressure, urging you to take immediate action.
  • Calls with poor quality where the caller is difficult to understand.
  • Callers advising that your computer has a virus or malicious software such as worms, trojans, spyware, adware or rootkits.


  • Calls imitating support desk staff looking to access your computer.
  • Calls pretending to be the Australian Tax Office, requiring your details to confirm your tax return.
  • Callers asking you to pay bills via gift cards, such as iTunes gift cards.
Security breach

What to do next:

  • If you’re not sure that the person calling is who they say they are, hang up and call the organisation by using their official contact details.
  • Don’t respond to missed calls from numbers you don’t recognise. If it is a SMS, delete it and don’t reply.
  • Think carefully about what information, or access, you may have provided to the callers. Take an inventory and write down what you remember sharing or entering into the fraudulent web site they shown to you.
  • If you provided any banking or other financial details such as a credit card number, contact your financial institution immediately. Be sure to monitor your accounts closely in the future as well.
  • If you provided any usernames or passwords, immediately change your passwords to a new and secure version.
  • If you have shared personal sensitive information, such as your driver’s license number, Medicare, passport or contact details (phone number or address), then you may want to visit IDCare at https://www.idcare.org – they can help you formulate a response plan to address potential identity theft.
  • Consider filing a report at https://www.scamwatch.gov.au. This will assist law enforcement become better resourced to provide assistance to the victims.

What can onPlatinum do to help?

If you receive a call claiming to be from onPlatinum and you suspect it may be a scam, give us a call on 1300 428 667.

Contact us if you think your account or device has been compromised.

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