Collaborative partner on your ICT journey
With award-winning services, onPlatinum are the single point of contact for all your information, communication and technology needs.
Who are we?
onPlatinum is an award-winning Managed Service Provider who since 2012 has grown its client base to over 600 clients with 5000 end-points across Australia. We service all capital cities from our South East Queensland and Sydney bases.
Our High Tech. High Touch. ethos means that we take the time to understand our clients’ unique business needs and apply our knowledge to proactively build the best solutions. Far from ‘set and forget’, the onPlatinum difference is built on developing long-term, collaborative relationships. We’re more than just a trusted advisor. We’re your strategic partner.
At onPlatinum, we offer a true single point of contact for all our clients’ information, communication and technology needs. Our debt-free multimillion dollar infrastructure services over 55,000 support requests per month – only 4,500 require human involvement from our expert engineers. onPlatinum’s cloud infrastructure is second-to-none with three levels of firewall security and data retention safeguards in place to assure your business continuity.
We offer proactive support 24/7. You can trust our highly experienced support team to take care of your technology, continually monitoring and providing updates based on the latest insights and knowledge.
We pride ourselves on our company culture. Our team of 70+ are professional yet friendly, and we foster a family feel culture. At onPlatinum, our team are continually learning and ensure that we go the extra mile. We are united as a team, understanding that every single person matters, and are enthusiastic about everything we do.
Innovation is at the core of our growth and plans in an industry that is forever advancing. We actively facilitate relationship building and networking opportunities for our clients and the greater business community.
We believe in giving back. onPlatinum regularly participate in charity events and fundraisers. Each year at our annual conference we hold a raffle to raise funds for a charity or cause of our choice. In 2019 we worked with the Currumbin Community Special School to raise funds for their new sensory room.
How we work
We use the IT Infrastructure Library (ITIL) framework to align your IT strategy to your overall business strategy. The systematic approach helps to manage risk, strengthen customer relationships, establish cost-effective practices, and build an IT environment that promotes growth, scalability and change.
We measure the success of our IT service delivery by minimising your downtime, streamlining your processes and providing your business with complete peace of mind. Our highly skilled engineers proactively manage day-to-day support requests, and the results are just one click away.