Benefits of switching to a cloud based phone system

Small businesses are continually adapting and growing as their business changes. With growth comes new employees, most of which need a work…

Cloud Based Phone System
Posted on: June 6th, 2019 onPlatinum

Small businesses are continually adapting and growing as their business changes. With growth comes new employees, most of which need a work phone. Companies must adjust their phone systems regularly to accommodate new lines. Using traditional on-premise phone systems makes this costly with higher setup and maintenance costs involved. This is where businesses can benefit from a cloud based phone system as it enables them to manage communication in a cost-effective and streamlined manner. Cloud based phone systems are delivered through the Internet, instead of traditional phone lines. They are commonly referred to as VoIP, which stands for “Voice Over Internet Protocol”. There are numerous benefits to implementing a cloud based phone system:

Flexibility to scale up or down

A businesses’ phone systems need to scale up as new employees are brought on board. With cloud based phone systems, a company can add new extensions as necessary to accommodate an increase in call volume. If necessary, the business can deactivate extensions easily. The firm only needs to pay for the extensions that are required.

Continuity and mobility

Using cloud based phone systems allows businesses to stay connected, even outside of the office. Employees can access the tools needed to log in from anywhere using a smartphone, desk phone, or softphone. Additionally, the system is less likely to be affected by external issues such as severe weather. Businesses can uphold a consistent presence with their customers and keep running efficiently.

Easily add new features

Cloud based systems allow business to precisely pick what features they need, which can be turned on and off with ease. For example, a company might like to add premium calling functions during busy seasons to decrease missed called and increase efficiency.

Cost savings

Utilising a cloud based system will require monthly service payments, as opposed to substantial upfront costs of a traditional phone system. There is no need for expensive hardware, infrastructure and maintenance necessary for telephone line system.

Are you wanting to switch to a cloud based phone system? onPlatinum ICT offer a business-grade hosted PBX service. Our 99.9% service level agreement gives you peace of mind that your phone services will always be working when you need them. Call us today for an assessment of your existing telecommunications systems and recommendations for a plan to hang up your overpriced systems.

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Condev Construction pride ourselves on quality construction and building lasting relationships. When considering a new ICT company, we looked beyond IT. We deliberately build long term partnerships with companies that share our corporate culture and ethos. Not only are onPlatinum leading the way with innovative technology and strategic business solutions they are the right business partner for Condev, and we are excited to be working together on many projects that fall outside of the ‘traditional’ ICT arena.

Glenn Cream, Director of Business, Systems and Compliance, Condev Construction.
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As a client since 2013, onPlatinum look after our business fibre internet, call centre phone systems, cloud and office printers. From service, sales and accounts all departments are easy and hassle free to deal with. We would have no hesitation recommending them other businesses who value service and effective IT. onPlatinum are always the first company we recommend to our clients who are looking for assistance with their ICT.

Travis Barlow - Managing Director, Vodafone Business Centre
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onPlatinum ICT has become a core component of our business functionality. We utilise a suite of services from internet connection, cloud computing and a hosted phone system, enabling us to save on resources. Simply put, onPlatinum ICT is the perfect fit for us.

Bernie Hogan – Chief Executive, Queensland Hotel Association (QHA)
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Being a franchise network, we at First Class Accounts understood the importance of a mobilised workforce. onPlatinum ICT implemented cloud computing virtually seamlessly, allowing us to work anywhere and on any device at any time.

Debbie Stanton - General Manager, First Class Financial Group
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