5 questions to ask when choosing an MSP
Finding the right MSP partner can be difficult. Ask these five questions to help determine if they are a good fit for your business.
Having an up-to-date technology infrastructure is critical for organisations to perform well in this ever-changing business world. Notably, an outdated technology infrastructure can harm your business by:
- Giving cybercriminals a free pass
- Putting your company in hot water with regulators
- Reducing overall productivity
- Causing employee dissatisfaction
- Upsetting your customers
It is critical that you refresh your infrastructure and keep technology up to date with the latest standards. However, this is easier said than done, and you will need to devote additional time and effort to make necessary changes. This is where a Managed Service Provider (MSP) can assist.
While an MSP can augment technology expertise and knowledge gaps, choosing the right MSP partner can be difficult if you’ve never worked with one before and aren’t sure what to expect. That’s why we’ve compiled a list of five important questions you should ask an MSP when determining whether they are a good fit to meet your technology infrastructure and service needs.
Questions to ask
1. Do you offer 24/7 support?
Your data and IT systems, unlike your employees, do not require sleep. Your MSP should provide 24/7 monitoring and support to address technology infrastructure issues to avoid downtime, data loss, and cyberattacks. At onPlatinum, our team of Australian-based technicians are available 24/7 to remotely manage, support, and maintain your systems, letting you focus on your business.
2. Do you perform risk assessments?
As risk factors are constantly changing, MSPs must conduct security risk assessments to stay ahead of emerging and evolving threats. When choosing an MSP, look for a company that provides risk assessment reports that give you an overview of the internal and external threats that could impact your business in the future.
3. Do you meet all of my compliance needs?
Does your business need to meet strict compliance and regulations? If so, you will benefit from an MSP that understands and monitors relevant laws and regulation changes to ensure continuous and robust compliance controls.
4. Do you have a disaster recovery plan?
If your MSP partner does not have a disaster recovery plan or incident response policy in place, they may not be able to withstand an incident, and you may be affected as well.
5. Do you have a high level of confidence in your security posture?
If you partner with an MSP with a poor security posture, it will put your network at risk. An MSP with a strong security posture will ensure the integrity, availability, confidentiality, and safety of your systems and data.
Why is it important to ask these questions?
Having a Managed Service Provider on your side is about more than just saving time and effort. You must understand how they intend to protect your company from evolving cyberthreats, how they plan on ensuring that you comply with regulations to avoid fines and reputational damage, and whether they can provide you with data backups when you need them.
Is onPlatinum the right partner for your business? Find out more here.