4 things to consider when choosing a Managed Service Provider

Managed services refer to outsourcing a company’s IT to an external organisation, known as a Managed Service Provider (MSP). MSPs are responsible…

Look for in Managed Service Provider
Posted on: September 24th, 2019 onPlatinum

Managed services refer to outsourcing a company’s IT to an external organisation, known as a Managed Service Provider (MSP). MSPs are responsible for ongoing monitoring, management and problem resolution for IT systems on your behalf. Are you interested in working with a managed service provider to outsource your IT, but have no idea what to consider? Here are 4 things to look for in a managed service provider.

1. Fast response times

Your business depends on your Managed Service Provider, so investigate response times and support availability. You might want to ask any potential MSPs if support is handled in-house or outsourced as this will influence response times. You might find that companies who outsource have longer wait times and you might not get the dedicated support that your business needs.

2. Regular backups

One of the most essential services you should look for in a MSP is regular backups and data recovery procedures. Make sure that any providers you consider will conduct automatic and consistent backups on a remote server.

3. On-site support and maintenance

It is important to choose a Managed Service Provider that is available for on-site support if required. You may find that you don’t often need on-site support, but it is good to work with a local provider that is available if problems occur. At onPlatinum ICT, we service and support companies Australia wide.

4. Proactivity

Look for a MSP that is proactive and flexible. You do not want them only to fix technology when it is not working but have a proactive approach to identify potential issues before they escalate. Ask MSPs if they run regular updates and security testing.

Working with a Managed Service Provider lets you focus on your core business, leaving your IT to the experts. MSPs can reduce costs and risk, but there are many things to consider before outsourcing to one. onPlatinum Managed IT Services is a proactive approach to helping you with the everyday management of your IT. We offer proactive support and fast response times to keep your team working.

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